A: The cancellation policy is well defined in the Policies section of our website. Most services may be cancelled up to 2 hours before the service time, or 8pm the night before in the case of morning appointments. Some package, group bookings, and holiday bookings may carry a 24 or 48 hour cancellation policy. In case of late cancellation or no show, 50% of the service price (before discounts) will be charged to your card on file or to your account.
Please understand that our cancellation charges are in place to pay the therapist for their travel, wait time and opportunity cost. A minimum of 2 hours notice allows us to notify the therapist of a cancellation, and if possible to replace the appointment with someone from our waitlist. We do appreciate more notice whenever possible.
If you are late to your appointment, your session will still end at the scheduled time out of consideration for the next client. Please allow plenty of time for traffic, parking, and any required paperwork.
If you are not sure you are going to be able to make your appointment, we can offer you a non-confirmed “walk-in” appointment, which carries no cancellation penalty in case of no-show. We can’t guarantee availability for walk-in appointments, but we will let you know if another confirmed client takes that spot. Please not that we cannot change a confirmed appointment to a walk-in appointment once we are already within the 2-hour cancellation period.
If an emergency arises, please contact us as soon as possible to discuss the particulars of your situation.
Q: What should I expect from my first session?
Q: Where should I park?
Q: What forms of payment do you accept?
Q: Do you accept insurance?
Q: What is your tipping policy?
Q: How often should I get a massage?
Q: I really need a massage, but I can’t afford your rates. Is there anything you can do?
Q: I suffer from allergies or chemical sensitivities. Is your space safe?
Q: I can’t make it to my appointment. Is there a cancellation fee?
Q: What makes Myo the best Austin massage studio?