Two years into this pandemic, there has been a lot of progress, but it’s clear that we will be living with waves of covid for some time to come. As always, we are following guidance from the CDC and other sources, which means that our policies will continue to be responsive to the level of community spread as well as the specific risks of variants as they emerge. We take a cautious approach to protect the many immunocompromised staff and clients we serve.

As a general rule of thumb, if Austin is in Stage 4 or higher, we will continue to require masking of everyone throughout their visit, regardless of vaccination status. When things are better and Austin goes to Stage 3 or below, we will evaluate which of our policies may be safely loosened again. In some cases, our policies might change slightly before or after the city policies or CDC recommendations; we are considering multiple sources and indicators. If you are interested in the models we are using, we found this source particularly helpful.

If masking is an important factor to you, please reach out to verify our current policies. We also include this information in our confirmation emails.

Thank you for your patience and understanding!